Privacy Policy

Effective Date: September 26, 2024

Welcome to ePharma! This Privacy Policy explains how we collect, use, and protect the personal information you provide when using the ePharma app. We respect your privacy and are committed to safeguarding the data you share with us.

1. Information We Collect

We only collect the minimum information necessary to provide our services. The types of information we collect are:

• Name: To identify the user when an order is placed.
• Phone Number: To contact you regarding your orders, deliveries, or any support issues.
• Delivery Address: To ship the products to your specified location.

Please note that we do not collect sensitive personal information such as credit card numbers or payment information. All payments made within ePharma are processed securely by trusted third-party payment providers, and we do not store or have access to any financial data.

2. Use of Information

We use the information we collect for the following purposes:

• Processing and delivering your orders efficiently.
• Providing customer service and addressing any inquiries or concerns you may have.
• Improving the app and our services to ensure a seamless user experience.
• Sending important updates about your orders or services through email or phone.

3. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or alteration. Although we strive to use the best security practices, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected users in compliance with applicable laws.

4. Sharing of Information

ePharma does not sell, rent, or trade your personal information to third parties. We may only share your information with:

• Service Providers: Third-party companies or individuals that assist us in processing payments, fulfilling orders, or delivering products.
• Legal Requirements: If required by law, court order, or to protect the rights, property, or safety of ePharma, our users, or others, we may disclose your information in accordance with legal obligations.

5. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we securely delete or anonymize it to protect your privacy.

6. Cookies and Tracking Technologies

ePharma does not use cookies or tracking technologies to collect information about your browsing behavior or preferences. However, third-party service providers involved in payments or analytics may use cookies. Please review their privacy policies for more information.

7. Your Rights and Choices

You have the right to access, update, or request the deletion of your personal information stored by ePharma. If you wish to exercise these rights, please contact us at support@ePharma.com, and we will respond promptly.

Additionally, you can opt out of receiving promotional communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

8. Children's Privacy

ePharma does not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it. If you believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

ePharma reserves the right to update this Privacy Policy at any time. When changes are made, we will post the updated policy on this page with the new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Email: support@ePharma.com.ng
Phone: +2348061703360

11. Account Deletion

You have the right to delete your ePharma account at any time. When you delete your account, all your personal information, including your address and location data, will be permanently removed from our systems. Follow these steps to delete your account:

1. Go to your profile in the ePharma app.
2. Navigate to the Settings section.
3. Select Delete Account and follow the prompts to confirm your decision.

If you have any questions or encounter issues while deleting your account, please contact us at support@ePharma.com.